Case Study
Video: The Exit Interview
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Our ficticious company STAR-LITE provides online commerce and stock control systems for internet retailers. With a turnover of £11m and a loyal customer base, the company is poised for rapid growth. Last year, it recruited a graduate to roll out new technology to clients.
However, after just six months, the graduate left. An exit interview revealed several issues:
- The job advert and actual role didn't match up
- The graduate had not received any training and development
- Management had been diverted from the project
- The absence of supervision meant that issues were not raised and resolved quickly
STAR-LITE used the findings from the exit interview to refine their recruitment, selection and development process:
- The new job advert stresses that this is a varied role and explicitly mentions the more operational support elements such as proof reading reports and updating the website
- The person specification includes the ability to develop problem solving skills to overcome barriers (such as management being diverted from the project)
- The induction checklist starts the process of effective supervision and line management
STAR-LITE are now in a much stronger position to attract, select and develop a graduate to help take their business forward.
STAR-LITE is a ficitious company used for demonstration purposes only. Any similarities between the ficticious company and any real company(ies) are purely coincidental
Resources
The resources below can be downloaded and customised for use in your business.
Sample Selection Criteria - Shortlisting
