Information and Communications Technology
ICT includes... the reproduction and manufacture of computer media, TV's, radio transmitters etc, telecommunications, hardware consultancy, software consultancy and supply, data processing, database activities, and maintenance and repair.
- Overview
- Type and location of work
- Major employers
- Job roles in this sector
- Skills deficits
- Industry news
- Useful links
Overview
The South West has a long history of technology innovation and combined with a modern communications infrastructure it makes the region the choice location for world class Information Communication Technology (ICT) companies. In 2007, there were 11,112 ICT businesses and 55,800 employees in the sector.
The South West of England Regional Development Agency recognises the ICT industry as a key sector and is supportive of its projected growth. The South West region has significant research and development capabilities, skills availability, rapid transport connections, illustrious academic knowledge transfer and effective networking opportunities to support the sector. The South West has strengths in wireless communications, photonics, semiconductors, software and supercomputing and grid Environments (click here for further details on the sector profile).
ICT research activities are centred in Higher Education Institutions at Bath, Bournemouth, Bristol, Exeter, Plymouth and the West of England; and, businesses are supported through flexible and innovative incubation centres across the region (click here for more details).
Type and location of work
The following key facts about the ICT sector were drawn from the Annual Business Inquiry which is a survey that collects employment and financial information from businesses.
The Annual Business Inquiry data shows both the number of businesses in the sector and the number of employees.
In 2007:
- There were 11,112 ICT businesses in the South West.
- The majority of these businesses (11,035) had fewer than 100 employees.
- Only 77 businesses had 100 or more employees.
- The sector employed some 55,800 employees (2.5% of the South West workforce).
The main sub-sectors in terms of employee numbers were:
- Software consultancy and supply (21,300 employees).
- Telecommunications industry (15,200 employees).
- Other computer related activities (7,800 employees).
- Data processing (3,100 employees).
The main sub-sectors in terms of number of businesses were:
- Software consultancy and supply (5,888 businesses).
- Other computer related activities (2,993 businesses).
- Telecommunications (583 businesses).
- Hardware consultancy (580 businesses).
The top Local Authority Areas (LAs), in terms of numbers of ICT businesses located within them, include: Gloucestershire (1,698 businesses); Wiltshire (1,332 businesses); City of Bristol (1,172 businesses), and, Devon (1,074 businesses).
Summaries of the key industry facts for these LAs are shown below:
- Gloucestershire: 99% of businesses (1,686) had less than 100 employees. The main industries in this LA were software consultancy and supply (952 businesses) and, other computer related activities4 (468 businesses).
- Wiltshire: 99% of businesses (1,323) had less than 100 employees. The main industries in this LA were software consultancy and supply (670 businesses) and, other computer related activities4 (378 businesses).
- City of Bristol: 99% of businesses (1,159) had less than 100 employees. The main industries in this LA were software consultancy and supply (663 businesses) and, other computer related activities4 (302 businesses).
- Devon: 99% of ICT businesses (1,064) in this sub region had less than 100 employees. The main industries in this LA were software consultancy and supply (490 businesses) and, other computer related activities4 (307 businesses).
Major employers
Click here to view the major ICT employers in the South West.
(Simply tick the 'Information and Communications Technology' box under 'Industry sector' and hit 'search'. This will bring up many of the major ICT employers in the region)
Job roles in this sector
Explore job roles... in ICT.
E-skills UK offers specialised careers information and advice on working in the ICT sector.
Skills deficits
Skills deficits are normally understood as either a skills shortage where there are hard to fill vacancies resulting from a lack of skills, qualifications or experience in applicants, or as a skills gap referring to employees that are not proficient at their current job. Sometimes a sector will report the skills deficits specifically as a skills shortage and/or as a skills gap, these are highlighted where available.
Skills gaps or shortages provide opportunities for graduates to fill! Talk to your tutor or careers service about how you can develop skills that are in short supply to give yourself the edge in the job market.
In 2008 e-skills, the Sector Skills Council for Business and Information Technology, conducted an e-skills employers needs survey of 3,026 businesses. It found that 22% of UK businesses experienced difficulties in attracting applicants with the right IT skills.
Roles that prove most difficult to fill include:
- Software engineers
- Technical support
- System designers
- Programmers
- System developers
- ICT managers
Overall 12% of employers in the UK experience some kind of IT user skills gaps. I
n the South West, employers experienced skills gaps in:
- Secretarial/administrative positions (27% of employers)
- Professional positions (9% of employers)
- Managerial/senior positions (6% of employers)
- Sales/customer services (5% of employers)
- Associate professional positions (5% of employers)
- Professional service positions (1% of employers)
- Skilled trades (1% of employers)
Industry News
Women in IT Scorecard maps gender imbalance in IT workforce
Helping IT students up the business ladder
Latest e-skills Bulletin outlines the state of the IT and Telecoms labour market
e-skills UK and Microsoft bring excitement of IT to Diploma students
Contact Centres - please refer to the Institute of Customer Service
e-skills UK issues latest Telecoms Bulletin
e-skills UK releases further insight into the IT and Telecoms skills landscape
e-skills UK event brings Government, industry and education together
e-skills for Europe - Implementing a long-term strategy
Creating The IT Nation - e-skills UK issues strategic plans for 2009-2014
CPHC Annual Conference 2009 - Call to employers to join the "Employment Matters" day
ICT: where do we go from here?
Technology workshop attracts industry champions
Connecting South West partnership helps 21,000 businesses take up broadband
Useful Links
Sector Skills Council:
Member and Professional Associations:
Naace (advanced education through ICT)
Sector Development Organisations/Groups:
South West of England Regional Development Agency, ICT in South West England
UK Trade and Investment ICT Team
Sector Forums:
South West of England Regional Development Agency ICT Forum
Sector Careers and Information:
Research Reports:
Adroit economics ltd, Impact of ICTs on the South West Economy Executive Report, June 2007
South West RDA, ICT research documents
Latest South West News
South West Observatory:


