Recruitment case study

 

Prospects Video: Exit interview (Duration: 01m50s)

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What went wrong?

Our fictitious company STAR-LITE provides online commerce and stock control systems for internet retailers. With a turnover of £11m and a loyal customer base, the company is poised for rapid growth. Last year, it recruited a graduate to roll out new technology to clients.

However, after just six months, the graduate left. An exit interview revealed several issues:

  • The job advert and actual role didn't match up.
  • The graduate had not received any training and development.
  • Management had been diverted from the project.
  • The absence of supervision meant that issues were not raised and resolved quickly.

Putting it right

STAR-LITE used the findings from the exit interview to refine their recruitment, selection and development process:

  • The new job advert stresses that this is a varied role and explicitly mentions the more operational support elements such as proof reading reports and updating the website.
  • The person specification includes the ability to develop problem solving skills to overcome barriers (such as management being diverted from the project).
  • The induction checklist starts the process of effective supervision and line management.

STAR-LITE is now in a much stronger position to attract, select and develop a graduate to help take their business forward.

STAR-LITE is a fictitious company used for demonstration purposes only. Any similarities between the fictitious company and any real company/companies are purely coincidental.

My recruitment account

 
 
 
 

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