Recruitment case study


Prospects Video: Exit interview (Duration: 01m50s)

We have detected that you do not have JavaScript and/or Flash available.

We recommend that you install the latest Flash plugin for your browser. If you prefer not to, you can still access the content using the links below:

Download the video

Download the transcript

What went wrong?

Our fictitious company STAR-LITE provides online commerce and stock control systems for internet retailers. With a turnover of £11m and a loyal customer base, the company is poised for rapid growth. Last year, it recruited a graduate to roll out new technology to clients.

However, after just six months, the graduate left. An exit interview revealed several issues:

  • The job advert and actual role didn't match up.
  • The graduate had not received any training and development.
  • Management had been diverted from the project.
  • The absence of supervision meant that issues were not raised and resolved quickly.

Putting it right

STAR-LITE used the findings from the exit interview to refine their recruitment, selection and development process:

  • The new job advert stresses that this is a varied role and explicitly mentions the more operational support elements such as proof reading reports and updating the website.
  • The person specification includes the ability to develop problem solving skills to overcome barriers (such as management being diverted from the project).
  • The induction checklist starts the process of effective supervision and line management.

STAR-LITE is now in a much stronger position to attract, select and develop a graduate to help take their business forward.

STAR-LITE is a fictitious company used for demonstration purposes only. Any similarities between the fictitious company and any real company/companies are purely coincidental.

My recruitment account


This website is best viewed in an up-to-date web browser with CSS enabled. While you will be able to view the content of this page in your current browser, you will not be able to get the full visual experience. Please consider upgrading your browser software or enabling style sheets if you are able to do so.