Assistant Energy Officer/Project Assistant

  • Job Reference: AEOPA-CEP130524
  • Date Posted: 13 May 2024
  • Recruiter: Community Energy Plus
  • Location: Truro, Cornwall
  • Remote Working: Some remote working possible
  • Salary: £22,956
  • Bonus/Benefits: Free onsite parking, company pension, social events
  • Sector: Administration, Call Centre / Customer Service
  • Job Type: Contract
  • Work Hours: Full Time

Job Description

We are looking for Assistant Energy Officers/Project Assistants to work with our Energy Advice team to deliver a range of projects tackling fuel poverty across Cornwall.

Are you a people person, who is enthusiastic about supporting residents to improve their circumstances? If you are interested in making a difference in your community and looking for a way to use your people and administrative skills in a role that has a real impact, then our Assistant Energy Officer role is for you.

Our Assistant Energy Officers:

  • Are committed to helping people
  • Have an approachable outlook and ability to communicate with people of all backgrounds
  • Are flexible and take a collaborative approach to teamwork, and
  • Are prepared to learn new skills around fuel poverty and domestic energy efficiency.
  • Have a passion to work addressing the big issues in Cornwall of social justice and responding to the impacts of the climate and ecological emergencies.

If you want to work with a team of like-minded people, committed to making a difference within our communities, and in a supportive working environment, please make contact.

The primary purpose of the role:

To support Community Energy Plus’s Project Manager and Energy Advisers in the delivery and administration of a range of projects supporting residents.

Attributes / competencies

  • Friendly, with excellent people skills and a sympathetic manner.
  • Able to work well in a team.
  • Able to remain calm and purposeful when supporting residents in vulnerable circumstances, who may upset and stressed.
  • Methodical, organised, and self-motivated.
  • Strong administrative skills with a good eye for detail.
  • Proactively identifies potential issues and offers solutions.
  • A competent user of Microsoft Office (Word, Excel, Teams, and Outlook).

    Essential Skills and experience –

  • Working in a customer service environment.
  • Ability to work well under pressure and manage time effectively.
  • Supporting multiple colleagues to meet agreed deadlines and targets.
  • Providing information accessibly in person, on the phone and by other online channels.

    Desirable Skills and experience -

  • Energy efficiency or home improvement projects.
  • Providing advice to residents or clients.
  • Knowledge of the welfare benefit system.

    Qualifications & knowledge

  • Minimum of 5 GCSE grades 9 to 4 (A*to C equivalent) including literacy and numeracy, or substantial work experience.
  • Desirable: Administration or customer care qualifications / training.

What you can expect to be doing as part of the Energy Advice team:

  1. Answering calls to our freephone advice line to establish clients’ needs and referring onto our energy advisers or providing basic advice and/or signposting to other services.
  2. Administering emergency fuel top-up vouchers.
  3. Completing applications with clients over the phone to access the Household Support Grant
  4. Recording all interactions with clients on Community Energy Plus’s customer relationship management system.

 The Important Details:

Contract: Full time role, but we are open to part time arrangements with the right individuals.

Duration: Initially, a fixed term contract (3-month probationary period) but open to making a permanent role, dependent on project funding.

Location: At the Community Energy Plus office in Truro, although a mix of office- and home-based working may be possible for the right candidate following their initial induction.

Salary: £22,956 per year, pro-rata depending on the number of hours worked

Start Date: As Soon As Possible

To make an application: Click APPLY NOW to submit your CV together with a covering letter describing your motivations and suitability for the role, noting the expectations set out in this role description. Please include in subject line of your email: Vacancy Asst. Energy Officer and Your name.

Application Deadline: We are keen to fill this position as soon as possible and will make an appointment as soon as we have identified a suitable candidate. Therefore, an early application is recommended. Candidates of interest will be invited to interview at our Truro office.