Business Systems Support

  • Job Reference: 00003489-1
  • Date Posted: 3 May 2023
  • Recruiter: Folk2Folk
  • Location: Launceston, Cornwall
  • Remote Working: Some remote working possible
  • Salary: £25,000 to £27,000
  • Sector: Banking & Financial Services
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

Purpose:To assist the Business Analyst and Data and Technology Analyst with business systems support and improvements.

Reports to:Business Analyst

Key Accountabilities:

  • Become proficient in Salesforce and any new business systems.
  • Triaging systems support requests from internal stakeholders. Completing initial investigation into issues to and escalating if necessary to Business Analyst/Data and Technology Analyst.
  • Reviewing systems change requests and capturing sufficient detail for review by the Business Analyst/Data and Technology Analyst.
  • Analysing system generated documents and determining the relevant actions.
  • Completing and documenting system testing, progressing changes where necessary.
  • Supporting the Business Analyst with more complex or thorough testing/content reviews.
  • When workload dictates assist the Business Support Officer with any project support tasks.
  • Adhere to FCA and other financial regulations.
  • Make sure that any sensitive data is collected and recorded according to GDPR.

Miscellaneous:Any other duties as required

Knowledge and skills:

  • A relevant business or analytical degree or proven experience in a Systems support role.
  • Advanced Office 365 skills: Word, Excel, SharePoint, and PowerPoint.
  • Experience of Salesforce desirable.
  • Aptitude for learning new business systems.
  • Strong verbal and written communication skills
  • Proven experience of building and maintaining relationships both internally and externally
  • Experience of financial services and FCA regulations desirable
  • Commercial/financial awareness


Workplace Pension, Discretionary Bonus 4x Death in service benefits

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