Client Service Officer

The ERDF funded ‘Breakthrough’ and ‘InFocus’ programmes offer a range of support options that enable us to work with a diverse range of business clients at different stages of growth. You’ll talk to business leaders with different levels of prior business experience, from start-up entrepreneurs to seasoned Managing Directors. 

As a first point of call, your job will be to engage the leaders on the phone, understand their needs and provide information to illustrate the value of support available. Demonstrating a genuine interest in their business ambitions and plans, you will provide a positive initial experience that will enthuse and encourage potential clients to participate in the ‘Breakthrough’ and ‘In Focus’ programmes.

The role also involves working closely with colleagues to pass on your initial business diagnostic thoughts to ensure a seamless and positive client experience; to facilitate this, you will ensure robust reporting is maintained and that internal procedures are followed.  

Applicants must have:

Qualifications:

Essential

• Degree level qualification or equivalent experience in a relevant discipline

Experience:

Essential

• Excellent listening and communication skills – verbal, written
• Strong interpersonal skills with a can do attitude and the ability to build rapport and engage clients effectively
• A high level of accuracy and attention to detail
• Driven to deliver quality whilst working towards programme targets
• Demonstrable ability to organise to an exceptionally high standard
• Good working knowledge of Microsoft Word / Excel/ Outlook

Desirable

• Experience in a client/customer services position
• Experience of working with SMEs
• Demonstrable experience of working on own initiative
• Experience of using CRM Systems
• Experience of reporting, uploading and storing project data in line with ERDF/ESF or funding guidelines
• Knowledge or experience of working with statutory, educational, voluntary and commercial sectors

Personal Attributes:

• Exceptional listening skills with an enthusiastic approach to supporting others
• Friendly, positive approach to working with clients and colleagues
• Excellent organisational, interpersonal and negotiation skills
• An outstanding, motivated and supportive team player with high integrity and respect for others.
• Good attention to detail with a desire to achieve high quality outcomes.

The Cornwall College Group Values

Our values reflect the ethos, behaviours and capabilities that our learners, staff, communities and businesses want us to instil through the delivery of our promises.

Please note: All employees of Cornwall College are required to undertake mandatory Safeguarding, health and safety, data protection and Equality & Diversity Training. All statutory checks governed by “every child matters” will need to be completed before commencing employment.

For minibus driver roles or those required to drive a minibus as part of their role must have their licences (both the photo card and paper counterpart) checked, before an offer and confirmation of employment, to ensure they meet with legislative requirements and The Cornwall College Group policies (Pages 27/28  (minibuses) of the Health & Safety Policy).

It may also be necessary to check the driving licence of other members of staff, before commencement of employment, where they are required to drive on Cornwall College business to ensure they meet The Cornwall College Group policies (Pages 40-43 (driving for work policy) of the Health & Safety Policy).  If the role requires a staff member to use their own vehicle there is a legal requirement to hold business use category on their motor insurance policies.

Other Application Details

Special Conditions:

The post holder will be office based and will be required to travel throughout Cornwall; a driving licence is therefore essential. This position is initially fixed term until October 2021 with a strong likelihood of extension thereafter

If you require further information please email: Rebecca Polson becks.polson@unlocking-potential.co.uk

Please click APPLY where you will be redirected to the Cornwall College website to complete you application. 

n.b. see the full job description for a complete set of requirements. 

Closing date: 29/1/21