Customer Service Advisor - Renewable Energy

  • Job Reference: 210047
  • Date Posted: 30 July 2021
  • Recruiter: Options for Recruitment
  • Location: Bath, Somerset
  • Remote Working: Some remote working possible
  • Salary: £24,000
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

Come and work in beautiful Bath.  Train to become a Customer Service Advisor with a vibrant and inclusive renewable energy company that cares for and invests in its people. 

THE ROLE

As Customer Service Advisor you will undergo training enabling you to use chat, email and telephone to connect with customers offering advice and guidance, support and feedback. On a daily basis you will: 

  • deal efficiently with a full range of customer enquiries 
  • assess customer feedback to continually improve service 
  • direct customers to relevant online support, seeking technical guidance as required 
  • develop & maintain a comprehensive knowledge base of company products & services 

THE COMPANY

Our client is the country’s first app-only energy supplier. Their market-disrupting, consumer-focused digital energy model is designed specifically to meet the need for change in the energy sector. The package of company benefits includes unlimited holiday, Private Medical Insurance, Health cash plan and a contributory pension scheme. They are based in Bath, only a short walk from the railway station. 

THE PERSON

Are you a recent graduate keen to gain a professional training in a growing industry? With a passion for sustainability and good communication skills you must be able to manage your own time and think on your feet.

Now is an exciting time to join as the company continues to grow at pace. Your role will evolve and diversify and you’ll have every opportunity to influence and develop their proposition as you progress your career.

Work should fit around your life, not the other way around. Ideally you will work at least 20 hours a week, and full time hours are usually 9am until 5.30pm each weekday (37.5 hours per week) although there is some flexibility in this depending on your circumstances. There may be some weekend working but this is flexible.

Due to COVID19, everyone currently works from home and will to do so until it’s safe to return to the office. Depending on how government guidelines change over the coming months, this role can either be worked from the office or a mixture of remote and office. The Company will provide you with the necessary IT equipment for working from home 

HOW TO APPLY

If you wish to be considered for the role of Customer Service Advisor, please send your CV quoting reference 210047

 WE REGRET WE CAN ONLY ACCEPT APPLICATIONS FROM PERSONS AUTHORISED TO WORK WITHIN THE UK

Applications are invited with experience in: graduate digital service advisor customer service adviser energy technology web chat utilities Bath jobs Bristol Exeter Birmingham Southampton Swindon Reading

HOW TO APPLY

If you wish to be considered for the role of Customer Service Advisor, please send your CV (by clicking apply for this job now) quoting reference 210047