CUSTOMER SERVICE ADVISOR

  • Job Reference: 00003338-1
  • Date Posted: 7 June 2022
  • Recruiter: 09476216
  • Location: Newton Abbot, Devon
  • Salary: £10.50 Per Hour
  • Bonus/Benefits: discounts, pension, 33 days hols (pro rata), bonus
  • Sector: Call Centre / Customer Service
  • Job Type: Temporary
  • Duration: 3 Months
  • Work Hours: Full Time

Job Description

CUSTOMER SERVICES ADVISOR

Job Role:

The primary objective of a Customer Services Advisor is to deal directly with customer queries and fault requests for both e-commerce business and a warranty service for a global manufacturer. Deal with customer queries on social media, telephone or email, ensuring that calls and emails are answered in a fast, efficient and professional manner in line with business process.

Key responsibilities:

  • Hours of shifts are scheduled between 08h45 – 17h30, 40 hours a week, Monday to Friday, working every 3rd Saturday
  • To answer incoming calls and respond to cases via email whilst maintaining a rapid response rate according to agreed standards
  • Log information on calls received and maintain detailed and accurate records. Maintain and update the customer case efficiently and effectively
  • Provide product information, replacements and replacement parts along with technical information on products and handle queries
  • Processing telephone sales orders
  • Operate a variety of standard office machines including a personal computer
  • Communicate and liaise verbally between customers and staff and interpret and respond clearly and effectively to spoken requests over the phone and to verbal or written instructions
  • Maintain regular consistent and professional attendance, punctuality, personal appearance, and adhere to relevant health and safety procedures
  • Pursue personal development of skills and knowledge necessary for the effective performance of the role
  • Adhere to stated policies and procedures relating to Health & Safety and Quality Management
  • Any other tasks deemed by the Company to be necessary for the successful completion of the role

Person Specification:

Skills/experience:

  • Excellent telephone manner
  • Ability to remain calm under pressure
  • Ability to negotiate workloads and a good time manager
  • Ability to work on own initiative and still remain part of the team
  • Computer literate
  • Excellent communication and problem-solving skills
  • Social media experience handling complaints and queries would be beneficial, but not essential
  • Confident individual with customer service experience, preferably in an online retail environment

Disposition:

  • Methodical and organised way of working
  • Sense of humour
  • Willingness to display flexibility in working hours as occasions may sometimes demand

 Please click APPLY NOW to submit you CV and cover letter.