Graduate - European rail travel - Exeter

  • Job Reference: 00002854-1
  • Date Posted: 17 June 2024
  • Recruiter: Expressions Holidays
  • Location: Exeter, Devon
  • Salary: £23,500 to £30,000
  • Bonus/Benefits: Starting at £23,500 p.a. plus targeted bonus of up to £10,000 p.a.
  • Sector: Administration, Call Centre / Customer Service, Executive Positions, Hospitality & Tourism, Sales & Marketing
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

Join our team of graduates who enjoy the Art of Intelligent Travel Organising


Personal Travel Specialist – Rail holidays
We are recruiting personal travel specialists to work in a sales capacity on our tailor-made, luxury, rail holidays programme.

Rail holiday destinations:
France, Italy, Spain, Portugal, Switzerland, Germany, Austria, Poland, Czech Republic, Hungary, Slovenia, Norway, Sweden, and Denmark.

Our rail holidays are one of several destination specialist and theme-specialist holiday programmes we operate including to the Caribbean, Indian Ocean, and Sri Lanka.

What does this role entail?
You are responsible primarily for interpreting the requirements of the clients, creating appropriate holidays (including pricing using our contracted rates with rail operators, hotels and so on according to our company margin schemes), tailoring the holiday details to fit the client brief, working out the best timetable options, ensuring all the elements are in place and delivering outstanding customer service. It is a sales role but driven by the need for high-quality personal service and integrity of product delivery to our customers.

In support of this front-line sales activity (and driven by financial targets) you will be involved, (according to the season), in product updating, itinerary and copy writing, pricing, contract loading and product development and planning.

You will also be involved in meeting and training travel agents.

The role will be based at our offices in Exeter.

What are we looking for?

We want people who are passionate about rail travel in Europe but at a luxury level and want to communicate that and the knowledge of European destinations to our clients on a commercial and practical basis. You should be and have:
• Energetic and highly motivated individual with a desire to succeed.
• A passion for travel plus an understanding of what luxury rail travel is.
• An understanding of our client base and what we have to do to deliver exceptional and honest holidays to them.
• A desire to maximise margins and work to generously-remunerated financial targets.

Skills required
• You may have previous experience with a tailor-made tour operator and a proven track record in luxury holiday sales. However, if not specific experience, then knowledge of our destinations, rail travel in Europe and our suppliers is an advantage as is a clear understanding of our clients (their background and purchasing habits).

• An ability to understand and memorise European rail timetables and connections.
• An ability to communicate with our clients is essential. Absolutely correct spoken and written English is required.
• You should also have a commercial aptitude and be very numerate.
• You should be at ease with high sales values (£10K to £20k per holiday).
• A competitiveness and eagerness to 'close the sale' is important as is a resilience and tenacity in the current competitive market place.
• You will have an ability to communicate with suppliers in different countries and knowledge of Italian, French, German and/or Spanish is an advantage.
• Personal interest in and knowledge of skiing may be an advantage.

Starting salary
£23,000 to £26,000 per annum depending on experience plus targeted bonus of up to £10,000.

Regular trips by train in Europe to test routes and trains and to experience and visit the hotels and activities we offer.
Attendance at overseas workshops in different regions as experience grows.

How to apply
If you are interested in this role then please send your CV and a covering letter explaining why you want to work for Expressions Holidays to