International Account Manager – Academic Team (French Speaker)

Job Description

Export Bookseller, Mallory International, have an exciting opportunity for a new International Account Manager to join their team.  You will drive sales across European markets and deliver high standards of service to key accounts using excellent communication skills, particularly in French speaking and writing, to promote long-lasting partnerships.  Training will be provided plus the opportunity to travel across Europe and Africa for customer liaison and business development. This is a full-time, permanent role which is part of the Graduate Business Partnership (GBP) Scheme.
Purpose of Role 
As well as performing the core job as laid out below, the International Account Manager will help the company achieve growth and meet the overall sales targets for francophone markets by expanding Mallory’s customer base and ensuring its strong presence and high level of service. 
The skill sets outlined below should be seen in the context of this objective. It should be emphasized that we do not expect staff to arrive with all, or any, of the specific knowledge set out, and attitude and approach, and a sense of involvement, along with initiative and learning skills, are more important than experience. 
Main Areas of Work and Responsibility 
  • To handle all aspects of quotation and supply to designated anglophone and francophone tertiary level and business customers.
  • To handle invoicing and export documentation.
  • To ensure that all paperwork, both administrative and financial, required for customers and projects, is produced accurately and to time. 
  • To liaise with the Company’s local representatives to optimize customer service.
  • To liaise with customer on all aspects of the order (handling, timing, packing requirements etc.) 
Business Development
  • To build and promote strong, long-lasting customer relationships by connecting with them and understanding their needs. 
  • To assist colleagues with requirements and requests related to francophone markets.  
  • To engage in regular travel to develop business within francophone territories, particularly in Europe and Africa. Reports should be recorded and analysed in line with the companies’ procedures.  
  • To liaise effectively with Mallory’s local representative network, where relevant, and ensure that local accounts are up to date.  
Mallory International employs 30 members of staff and is divided into two sales departments, Schools and Academic, as well as Service part of the company: Systems, Finance, and the Warehouse. Each sales department is headed by a manager who specialises in the relevant area of expertise, and who reports to the Directors, who are responsible for providing the overall leadership of the company. There are frequent discussions with staff to ensure an equable allocation of workload. 
The above lists are not comprehensive. In a small business it is reasonable for all staff, at all levels of responsibility, to contribute as required to the general operation of the business, and this may involve a wide range of other tasks. The core activities of the job are, however, as above. 
This post is a permanent role, 37.5 hours per week, Mon to Fri.  
Training and Development Opportunities 
We will provide one-to-one training within the team as well as from the line-manager and Directors.  
We also arrange for accompanied trips overseas to train the candidate to meet prospective and existing customers and develop business in that market.  
As you develop the required skills and experience, you will be able to manage the customer activity in designated countries and territories as well as implementing the strategic plan for that area.  
Level of Support  
There are weekly team meetings, and regular one-to-one coaching meetings with the line-manager. The candidate’s training program will be facilitated by a small group of senior staff.  
Other Benefits, Rewards and Recognition 
  • Flexible working – we have a flexi time system and have a hybrid system of home / office working 
  • Bonus – If the company does well, we have a discretionary bonus at the end of the year. Everyone get’s the same bonus, no matter what role they are in.  
  • There are plenty of opportunities to travel for the company throughout the year.  
  • We reimburse eye tests and flu jabs.  
This role will be hybrid (based both in the office and at home throughout the week).  
We offer different ways to work flexibly, so please feel free to talk about what this means to you at your interview. 
Degree and Attainment 
  • You must have obtained a degree from a UK based University within the last 3 years 
  • Knowledge of book trade, educational resource research tools, and web resources (training given). 
  • Competence in in Microsoft Office tools, particularly Excel, Access, Teams and Word. 
  • Excellent communication skills for establishing relationships with customers and suppliers, both in person, and across all media. 
  • A high level of organizational and planning capabilities, managing time, establishing priorities.  
  • Knowledge of other export documentation (both on and off the job training given). 
  • Excellent level of French speaking and writing 
Behavioural Characteristics/ Personal Qualities and Attributes 
  • Ability to function well in an environment where priorities can change quickly. 
  • Versatile to taking on new areas of work as required.  
  • Exceptional eye for detail. 
  • A team player. Flexible and friendly to all colleagues and stakeholders.  
  • A positive outlook and an ability to take a high level of personal responsibility.  
About the Employer
Mallory International is a leading British export bookseller and supplier of educational materials. 
We specialise in the supply of educational books, resources and journals (both physical and electronic) to: aid-funded projects; academic institutions, particularly in Africa; and schools and colleges throughout the world. Additionally, our Schools Team offers a single purchase point for schools. 
Mallory International was, and remains, the unique creation of Norman and Clare Guthrie. Everything in its character - the global reach, the fierce specialisation, the close relationship with local representatives in African countries, the financial conservatism. reflected Norman’s approach and ideas, and Clare’s attention to detail and administrative skills. The experience of teaching, of Africa, and of procurement fused happily in this single business. With 30 years of experience, we pride ourselves on the quality of our services. 
Graduate Business Partnership (GBP) Scheme Requirements 
To be eligible to apply and undertake a GBP role you must meet all the following criteria: 
  • Achieved* (or about to achieve) a full undergraduate degree (or Masters or PhD). 
  • Graduated in the UK within the last 3 years of your most recent degree (we will consider extenuating circumstances of potential applicants that may have prevented them from undertaking a graduate role within 3 years of graduation). 
  • Attended a British university (or spent time studying at a UK university through ERASMUS) 
  • The University of Exeter is committed to developing an environment which promotes equality of opportunity, values diversity and inclusivity.  
  • The University of Exeter is a Disability Confident Employer, committed to attracting and recruiting people with disabilities and retaining and supporting staff with disabilities. If an applicant declares a disability and meets all the essential criteria, they will be invited to interview. 
  • We welcome applications from all eligible graduates and in particular those from underrepresented groups. Selection and recruitment itself will be based entirely on merit alone unless there are multiple applicants demonstrating equal merit. In this clear circumstance, preference would be shown to applicants from under-represented groups. This is in line with lawful positive action measures under sections 158 and 159 of the Equality Act 2010. 
*To undertake a GBP role, you must achieve your degree. In the unlikely event where the degree is not awarded, the GBP hours may be reduced to 15 hours per week (for undergraduates) or 6 hours per week (for postgraduates) to enable the graduate the capacity to successfully complete their degree. If the graduate fails their degree, the GBP role will end early. 
How to Apply  

To apply for this role please complete our internship application form which can be downloaded here. Please send your completed form by clicking apply for this job now, or send it direct to stating that you saw the job advertised on Gradsouthwest. Please ensure you use the Personal Statement section to fully explain why your skills, personality and experience make you the right person for the job. 

Key Dates: 
Closing Date: 26/1/22 
Interview Date: TBC (Likely to be w/c 31/1/22)
Start Date: ASAP after interview 
End Date: Permanent