Outreach Coordinator

  • Job Reference: GBP 5813
  • Date Posted: 8 October 2021
  • Recruiter: University of Exeter (Graduate Business Partnership)
  • Location: Exeter, Devon
  • Remote Working: Some remote working possible
  • Salary: £19,217
  • Sector: Education, HR / Recruitment
  • Job Type: Contract, Internship or Placement
  • Work Hours: Full Time

Job Description

A graduate is sought to support the Access, Participation and Outreach Office, to deliver of a range of events and programmes to support student recruitment and widening participation. The role will also support colleagues within our International Student Recruitment team. This role is available immediately for 12 months and part of the Graduate Business Partnership Scheme and will likely be a mix of on campus (in Exeter) and remote working (in UK), pattern to be determined by Line Manager and type of workload throughout the year.
At the University of Exeter we want to make the exceptional happen, and have a real and lasting impact on the world around us. We are already firmly at the forefront of universities worldwide and our ambition is to increase that position, particularly as a Global 100 institution. We challenge our talented students to achieve more than they ever thought possible, and recruit the very best people from around the world to reach greater heights in research excellence, innovation and impact.
Working as part of the Access, Participation and Outreach Office, you will be supporting the delivery of a range of events and programmes to support student recruitment and widening participation. You will also be supporting colleagues within our International Student Recruitment team managing the university’s relationship with its international recruitment partners (agents), and international school counsellor contacts.
Purpose of Role
This role will provide a comprehensive introduction to stakeholder engagement and administration across our global student recruitment markets’. Teachers, advisers, parents, agents, sponsors and other supporters are hugely important influencers. This role will help us develop our systems, processes, events and collateral for these partners. You will gain a breadth and depth of insight into UK and international student recruitment in a Russell Group university. As such this could become an excellent stepping stone to a career in outreach or recruitment.
Working as part of the Access, Participation and Outreach Office (APO), you will be supporting the delivery of a range of events and programmes to support student recruitment and widening participation. You will provide direct support for the delivery of our online Discover University digital programme of activity whilst ensuring that all communications from prospective students arising through these channels are responded to in a timely manner. You will have responsibility for the creation and editing of marketing materials to support the effective promotion of our activities. You will also provide support for the administration of school visits onto our campuses in Exeter and Penryn.
You will also be supporting colleagues within our International Student Recruitment team (ISR) managing the university’s relationship with its international recruitment partners (agents), and international school counsellor contacts. You will assist in the organisation of agent training webinars, annual conferences and coordination of monthly agent newsletters.
This role is divided into 3 days a week within APO and 2 days a week within ISR.
Duties and Responsibilities
  • To assist with the organisation and delivery of our Discover University digital outreach programme. This may include creating monthly pdf schedules, organising staffing schedules, booking of Exeter Student Ambassadors, creation of zoom sessions, uploading of videos on to digital platforms.
  • To edit and update our Discover University, teacher and agent webpages with relevant events and activities.
  • To handle student enquiries that may arise through our social media channels or through our Discover University programme.
  • To process student registrations on to digital platforms such as GECKO and HEAT.
  • To provide administrational support for the organisation of school visits on to our campuses in Exeter and Penryn. This may include arranging room bookings, on site parking, catering and booking of Student Ambassadors.
  • To work alongside colleagues from our Exeter Scholars programme, providing details of registrants on Discover University programmes and other relevant activities.
  • To assist in the organisation of agent training webinars and annual conferences, including sending invitations, coordinating guest speakers, setting up online event platforms, editing videos and uploading to YouTube.
  • To coordinate monthly agent newsletter; collating stories from colleges and other internal stakeholders, designing the newsletter on CreateSend and sending to our agent partners.
  • To draft and co-ordinate the issuing of new and revised existing Overseas Agent Contracts following guidance from the regional team in setting targets. 
  • To review and action requests for representation forms from agents and updating SITS as appropriate. 
  • To assist with the design, distribution and analysis of the annual agent survey.
  • To support the implementation of the new agent portal as necessary.
Training and Development
The university offers online and in-person learning and development opportunities, including mandatory online training in Prevent Duty - Inclusive, Cohesive and Safe UniversitiesEquality and Diversity IntroductionHealth and Safety Introduction and Information Governance.
Level of Support
The postholder will have direct line management from a member of the School and College Liaison Team within the Access, Participation and Outreach Office. The postholder will also work closely with colleagues within the International Student Recruitment Office.
The university also offers extensive support to staff, including a structured Professional Development Review and Wellbeing Service plus GBPs are offered 1:1 support from the Internships Team.
Other Benefits, Rewards and Recognition
The University offers a wide range of benefits, rewards and recognition, including generous pension and holiday allowance of 39 days a year.
Degree and Attainment
Educated to honours degree level and graduated within the last 3 years.
An understanding of the current HE environment and awareness of national education issues including widening participation.
Strong communication, presentation and interpersonal skills.
Good IT skills including Word, Excel, PowerPoint and TEAMs/Zoom.
Excellent organisation skills with good attention to detail
The ability to work well under pressure, manage a variety of tasks and meet tight deadlines
Able to work flexibly including some evenings and weekends
Behavioural Characteristics/ Personal Qualities and Attributes
A flexible and proactive approach to solving problems, using creative and innovative thinking
A team player, enthusiastic about supporting colleagues and contributing to the development and delivery of shared goals
Positive outlook and solution focused
Strong cultural awareness including an appreciation of different cultural expectations, sensitivities, customs and practices
GBP Scheme Requirements
  • To be eligible to apply and undertake a GBP role the graduate must meet all of the following criteria:
  • Achieved* (or about to achieve) a full undergraduate degree (or Masters or PhD).
  • Graduated in the UK within the last 3 years of your most recent degree (we will consider extenuating circumstances of potential applicants that may have prevented them from undertaking a graduate role within 3 years of graduation). * Please see above for additional requirements
  • Attended a British university (or spent time studying at a UK university through ERASMUS)
  • The University of Exeter is committed to developing an environment which promotes equality of opportunity, values diversity and inclusivity. 
  • The University of Exeter is a Disability Confident Employer, committed attracting and recruiting people with disabilities, and retaining and supporting staff with disabilities. If an applicant declares a disability and meets all the essential criteria, they will be invited to interview. 
  • We welcome applications from all eligible students and in particular those from the following underrepresented groups. Selection and recruitment itself will be entirely on merit alone unless there are multiple applicants demonstrating equal merit. In this clear circumstance, preference would be shown to applicants from under-represented groups. This is in line with lawful positive action measures under sections 158 and 159 of the Equality Act 2010.
  • Right to Work in the UK for the duration of the GBP internship evidenced by the ‌Intern Guidance- Proving Right to Work the UK. This can include British citizens; individuals with an EU Pre-Settlement or EU-Settlement Status; and those with a Graduate Route Visa.
  • Current immigration legislation prevents the University to provide sponsorship certificates for GBP roles, as they do not meet the requirements for a Skilled Worker visa as explained on the International Student Support webpages.
  • All graduates need to reside in the UK whilst undertaking this role.
  • Applicants cannot undertake another GBP role if the contract length in total exceeds the maximum duration of 23 months working as a GBP.
To undertake a GBP role applicants must achieve their degree. In the unlikely scenario where a degree is not awarded, the GBP hours may be reduced to 15hrs a week (for undergraduates) or 6hrs a week (for postgraduates) to enable to the graduand the capacity to successfully complete their degree. If the graduand fails their degree the GBP role will end early
Key Dates
Closing Date: 25/10/2021
Interview Date: 05/11/2021
Start Date: 15/11/2021
End Date: 14/11/2022
How to apply
To apply for this role please complete our internship application form which can be downloaded here. Please send your completed form by clicking apply for this job now, or send it direct to internships@exeter.ac.uk stating that you saw the job advertised on Gradsouthwest. Please ensure you use the Personal Statement section to fully explain why your skills, personality and experience make you the right person for the job.