Peer Support Officer

  • Job Reference: GBP 5062
  • Date Posted: 10 February 2020
  • Recruiter: University of Exeter (Graduate Business Partnership)
  • Location: Exeter, Devon
  • Salary: £18,812
  • Sector: Administration
  • Job Type: Contract, Temporary, Internship or Placement
  • Work Hours: Full Time

Job Description

A Peer Support Officer is required by the University of Exeter. Based in Teaching, Quality, Assurance and Enhancement the role will support Peer Programmes with a particular focus on Widening Participation (WP) oriented schemes. This GBP role is available immediately until 31/7/21.

The Academic Skills Team is based within Teaching, Quality, Assurance and Enhancement and delivers academic skills in the curriculum, one-to-one academic skills support, PGR to UG Maths & Stats and Writing Mentoring, and Peer Support.  This role will focus on supporting Widening Participation (WP) activities in four main areas;

  • Organisational support for WP oriented peer schemes including mature, care leavers, estranged, etc.
  • Supporting the organisation and delivery of inclusive UG Peer support events (social, networking, CPD, etc.)
  • Supporting the development and marketing of online peer scheme resources aimed at WP (e.g. mature) students
  • Assisting the peer support team to maintain peer scheme records, particularly for WP oriented programmes


Purpose of Role:  This role is to support widening participation activities in the Academic Skills team in four main areas:

  1. Support the organisation and delivery of peer schemes for WP (e.g. mature) students as part of the transition support for this group of students beginning programmes of study at the University.

    Duties may include:

    • Organising resources and guidance materials,
    • Email and /or other communications
    • Room bookings and catering,
    • Developing a booking template for presenting information to and permitting bookings by mentors
    • Organise and prepare venues and administrative items for events.
    • Liaise with College staff to make them aware of the initiatives and encourage engagement
    • Source appropriate images, handling and logging licensing data as required
    • Develop and implement Marketing Plans, in line with University and departmental guidelines, to ensure that students know about and can access the activities.This will involve liaising with Colleges and the Students’ Guild, and staff within Teaching, Quality, Assurance and Enhancement.
    • Produce a brief report evaluating the effectiveness of the initiatives and providing recommendations for future developments
  2. Supporting the organisation and delivery of inclusive peer support events

    Support the organisation and delivery of :

    1. peer mentor debrief sessions
    2. an annual peer support awards event
    3. termly peer mentor networking and CPD events.
    4. peer mentor training sessions

      Duties may include:

  3. Supporting the development and marketing of online peer scheme resources; particularly for Widening Participation peer programmes (e.g. Mature, BAME and Care Leavers). Support may be for academics or students who organise and run the Programmes.You will also provide support for Peer Mentors.
  • Liaising with other key stakeholders
  • Taking minutes at meetings as required
  • Attending and conducting observations of Peer to Peer sessions
  • Keeping accurate records, create and manage databases for selected programmes

Duties may include:

  • Running focus groups to establish the specific support that particular groups of students would like
  • Supporting the creation of marketing and promotion materials for peer learning
  • Supporting the marketing of training sessions for Peer Mentors
  • Working with the Academic Skills and Student engagement team, students and other stakeholders to create high quality video and other visually engaging content to promote and celebrate student peer schemes
  • Contributing to and/or authoring high quality social media and/or blog posts to promote scheduled events and online content
  • Supporting the organisation and marketing of celebration activities such as the Peer Mentoring Awards, and the Education Conference Exhibition
  • Evaluating and reporting on the impact of interventions, and make recommendations for further developments
  1. Assisting the peer support team to maintain peer scheme records, particularly for WP oriented programmes

Duties may include:

  • Assisting with maintaining workflow records on career zone
  • Supporting mentors to complete their career zone workflow
  • Supporting student peer programme organisers to complete their workflow
  • Assisting with maintaining peer related image banks and appropriate consent forms
  • Assisting with updating the peer organisers hub
  • Ensuring distribution lists are kept up to date

The post-holder will also be expected to undertake any other duties commensurate with this level of post and as required by the line manager.

Training and Development opportunities

  • You will be trained in how to use T4, the web management system.
  • You will be trained in how to use CareerHub the event management system used by the Career Zone
  • You will be trained in how to use the video creation equipment and software used by the team


Essential Candidate Criteria:


Graduate of a UK university within the last 3 years

Knowledge & experience

  • Knowledge of website design
  • Experience of marketing and publicity
  • Experience of event management

Skills & Attributes

  • Excellent communication skills, both written and oral
  • Teamwork and collaboration
  • Liaison and networking
  • Planning and organising
  • Initiative and problem solving
  • Research and analysis
  • Excellent time management and organisational skills
  • Self-motivated and enthusiastic
  • Punctual and reliable
  • Creative and resourceful
  • Good IT skills: Excel and Word


Right to work in the UK for the duration of the internship

To Apply

To apply for this role please complete our internship application which can be downloaded here: Please send your completed form to us by clicking APPLY NOW.