Student Engagement Support Officer

  • Job Reference: GBP 4568
  • Date Posted: 8 January 2019
  • Recruiter: University of Exeter (Graduate Business Partnership)
  • Location: Exeter, Devon
  • Salary: £18,189
  • Sector: Administration, Education, Hospitality & Tourism, Sales & Marketing
  • Job Type: Temporary, Internship or Placement
  • Work Hours: Full Time

Job Description

The Academic Skills and Student Engagement Team is based within Student Employability and Academic Success and delivers academic skills in the curriculum, one-to-one academic skills support, PGR to UG Maths & Stats and Writing Mentoring, and Student Engagement initiatives such as Students as Change Agents and Peer Support.  This role will focus on supporting Widening Participation (WP) activities in four main areas;

  • Organisational support for WP (eg. mature) students study days
  • Delivery of an Online Module Fair in spring term to enable equality of access to information to all students, particularly mature students
  • Support for Widening Participation peer programmes (eg. mature/BAME/Care Leavers)
  • Supporting the development and marketing of online resources aimed at WP (eg. mature) students



Purpose of Role:  This role is to support Widening participation activities in the Academic Skills and Student Engagement team in four main areas:

  1. Support the organisation and delivery of Study Days for WP (eg. mature) students as part of the transition support for this group of students beginning programmes of study at the University.

    Duties may include:

  • ·organising resources and teaching materials,
  • email and /or other communications
  • room bookings and catering,
  • liaising with other key stakeholders

    2. To organise an Online Module Fair which promotes the option of taking up to 30 credits outside of a student’s programme of study to all students who are entitled to do so. The fair needs to be of particular benefit to mature, part-time and distance learners to give them equality of access to information.  The Fair will run for a fortnight in early March 2019.

  • Duties will include:

  • Developing the existing template for presenting this information to students, in the light of feedback from stakeholders
  • Liaise with College staff to make them aware of this initiative
  • Use T4 to set up links to each discipline’s module information
  • Use RSS Feeds to make the site accessible
  • Use appropriate processes to maximize site optimisation
  • Link to module information housed on the ELE
  • Link to careers information housed on CareerHub (MyCareerZone),for additional advice and guidance
  • Source appropriate images for use on the Online Module Fair, handling and logging licensing data as required
  • Develop and implement a Marketing Plan, in line with University and departmental guidelines, to ensure that students know about and can access the online Module Fair.  This will involve liaising with Colleges and the Students’ Guild, and staff within Student Employability and Academic Success.
  • Produce a brief report evaluating the effectiveness of the Fair and providing recommendations for future developments

     3. Support Peer Programme Organisers; particularly for Widening Participation peer programmes (e.g. Mature, BAME and Care Leavers). Support may be for academics or students who organise the Programmes.  You will also provide support for Peer Mentors.

Duties will include:

  • Running focus groups to establish the specific support that particular groups of students would like
  • Supporting the marketing and promotion of Student Engagement
  • Supporting the organisation of training sessions for Peer Mentors
  • Providing administrative support to the Peer Programmes, particularly where these are student-led
  • Taking minutes at meetings as required
  • Attending and conducting observations of Peer to Peer sessions
  • Keeping accurate records, create and manage databases for selected programmes
  • Assisting with projects to create video and other media to promote and celebrate Student Engagement
  • Supporting the organisation of celebration activities such as the Academic Representation and Student Engagement Awards, and the Education Conference Exhibition
  • Evaluating and reporting on the impact of interventions, and make recommendations for further developments

 4. Supporting the development and marketing of online resources aimed at WP (eg. mature) students

Duties will include:

  • Working with Academic Skills Advisers and students to create high quality video and other visually engaging content to support Study Skills online
  • Contributing to and/or authoring high quality social media and/or blog posts to promote scheduled events and online content
  • Developing marketing materials in line with University and departmental branding guidelines, and liaising with the Design Studio

The post-holder will also be expected to undertake any other duties commensurate with this level of post and as required by the line manager.


Training and Development opportunities

You will be trained in how to use T4, the web management system.

You will be trained in how to use CareerHub the event management system used by the Career Zone

You will be trained in how to use the video creation equipment and software used by the team



Essential Candidate Criteria:


Graduate of a UK university within the last 3 years


Knowledge & experience

Knowledge of website design

Experience of marketing and publicity

Experience of event management


Skills & Attributes

Excellent communication skills, both written and oral

Teamwork and collaboration

Liaison and networking

Planning and organising

Initiative and problem solving

Research and analysis

Excellent time management and organisational skills

Self-motivated and enthusiastic

Punctual and reliable

Creative and resourceful

Good IT skills: Excel and Word


Right to work in the UK for the duration of the internship


Desirable Candidate Criteria:


Graduate from the University of Exeter


Knowledge & experience

Knowledge of Student Engagement activities

Participation in The Exeter Award or similar from other HEI

Knowledge of T4 and Career Hub


Skills & attributes

A passion for the ‘Exeter experience’


Key Dates: 

Closing Date: 22/01/2019

Interview Date: 30/01/2019

Start Date: ASAP

End Date: 31/07/2019

To apply for this role please complete our internship application which can be downloaded here: Please send your completed form to us by clicking APPLY NOW