Student Experience and Success Officer

  • Job Reference: GBP 5869
  • Date Posted: 24 November 2021
  • Recruiter: University of Exeter (Graduate Business Partnership)
  • Location: Exeter, Devon
  • Remote Working: Some remote working possible
  • Salary: £20,206
  • Sector: Education
  • Job Type: Contract
  • Work Hours: Full Time

Job Description

Job Summary:
The College of Life and Environmental Sciences is seeking to recruit six Student Experience & Success Graduates to help support and extend the range of activities we provide for our students. The role holders will be embedded within our departments to support the Director of Education and the education teams with delivering and extending the range of academic support, community building and student experience activities within the department and College. 
These roles are available for 23 months from 10th January 2022 (or asap thereafter). The post will be based on either our Exeter or Penryn campuses but dependent on the requirements of the role there may be some opportunity to work from home for part of the week with agreement. The work duties will be variable each week and may require occasional evening / weekend work.
Job Description and Person Specification:
The University of Exeter is a Russell Group university that combines world-class research and teaching, with high levels of student satisfaction. Our vision is to become one of the most successful universities in the world, one that makes the exceptional happen by challenging traditional thinking and defying conventional boundaries.
We are seeking graduates to work in The College of Life & Environmental Sciences to support activity in our departments: Psychology, Biosciences, Geography, Sport and Health Sciences (all Exeter based) and based in Penryn, Cornwall at the Centre for Ecology and Conservation (Biosciences), and Centre for Geography and Environmental Sciences.
Main Purpose of the Role:
As a Student Experience and Success GBP, you will work closely with academic and professional services staff within the College and wider University to support enhancing the student experience.
This role is a full-time post and is required from 10th January 2022 for 23 months.
Main duties and accountabilities:
Create and deliver events and activities that enable student academic success within departments
  • Work closely with programme directors to develop events/workshops that meet student needs
  • Organise and support the running of workshops / help desks and content to build student skills and confidence
  • Support student transition and induction events for UK and International students
  • Support departmental avenues to obtain and analyse student feedback through focus groups, townhall meetings, surveys etc
  • Support planning of off-campus education activities - admin, delivery and follow-up for staff and students
  • Take an active role in education innovation projects within the department / College
Develop and run initiatives to build student learning community and ‘belonging’ at department/programme level.
  • Organise and run social/co-curricular events for students in a discipline/on a programme
  • Support student community-building initiatives at College and Department level
  • Support careers and employability initiatives in the department and College
  • Support community outreach activities and widening participation opportunities in the department / College
  • Create and expand departmental student marketing, social media and communication materials
  • Work with Student Partnerships team to help promote partnership and engagement opportunities, and convey feedback to students and educators.
The role holders are expected to:
  • Work closely with academic members of staff to support the students in their learning.
  • Complete any training as required.
  • Provide other general assistance within the College as appropriate to the grade and as required.
This job description summarises the main duties and accountabilities of the post and is not comprehensive: the post-holder may be required to undertake other duties of similar level and responsibility.
Training and Development
The university offers online and in-person learning and development opportunities, including mandatory online training in Prevent Duty - Inclusive, Cohesive and Safe UniversitiesEquality and Diversity IntroductionHealth and Safety Introduction and Information Governance.
Plus GBPs are offered a ‘how to make the most of your internship’ introductory session.
The role should provide the chance to work alongside a range of professional service staff such as marketing, finance, employability and education support teams over the duration of the employment
Level of Support
  • Weekly/fortnightly task allocation meetings with Director of Education and department education teams
  • Monthly meeting with GBP group
  • Regular 1:1’s with Director of Education, Line Manager and / or Education Business Partners
The university also offers extensive support to staff, including a structured Professional Development Review and Wellbeing Service plus GBPs are offered 1:1 support from the Internships Team.
Other Benefits, Rewards and Recognition
The University offers a wide range of benefits, rewards and recognition, including generous pension and holiday allowance of 39 days a year. If you are not currently in Exeter / Cornwall please have a look at our website for some further information on what a beautiful part of the country we are based in.
PERSON SPECIFICATION Essential (E) and Desirable (D)
A degree from a UK University within the last 3 years.
Skills and Understanding:
  • Excellent interpersonal and communication skills. (E)
  • Demonstrable ability to enthuse and motivate others (D)
  • Excellent IT skills and digital literacy. (E)
  • Attention to detail. (E)
  • Aptitude for producing high quality, accurate work/content. (E)
  • Able to manage a varied and demanding workload and to work to quickly changing deadlines. (E)
  • Excellent planning, organisation and time management skills. (E)
  • Ideally knowledge of Exeter University and some of its systems and procedures used to support students at University (D)
  • Interest in improving the student experience at Exeter (E)
Prior Experience: 
  • Some prior work experience within a collaborative and stakeholder focused environment (D)
  • Experience of supporting learning. (D)
  • Experience of organising/leading events. (E)
  • Experience with social media platforms in a professional context (D)
Behavioural Characteristics/ Personal Qualities and Attributes:
  • Self-motivated and enthusiastic. (E)
  • Work effectively in a team. (E)
  • Reliable. (E)
  • Creative approach to problem solving. (E)
GBP Scheme Requirements
To be eligible to apply and undertake a GBP role you must meet all the following criteria:
  • Achieved* (or about to achieve) a full undergraduate degree (or Masters or PhD).
  • Graduated in the UK within the last 3 years of your most recent degree (we will consider extenuating circumstances of potential applicants that may have prevented them from undertaking a graduate role within 3 years of graduation).
  • Attended a British university (or spent time studying at a UK university through ERASMUS)
  • The University of Exeter is committed to developing an environment which promotes equality of opportunity, values diversity and inclusivity. 
  • The University of Exeter is a Disability Confident Employer, committed to attracting and recruiting people with disabilities and retaining and supporting staff with disabilities. If an applicant declares a disability and meets all the essential criteria, they will be invited to interview. 
  • We welcome applications from all eligible graduates and in particular those from underrepresented groups. Selection and recruitment itself will be based entirely on merit alone unless there are multiple applicants demonstrating equal merit. In this clear circumstance, preference would be shown to applicants from under-represented groups. This is in line with lawful positive action measures under sections 158 and 159 of the Equality Act 2010.
  • Right to Work in the UK for the duration of the GBP internship evidenced by the ‌Intern Guidance- Proving Right to Work the UK. This can include British citizens, individuals with an EU Pre-Settlement or EU-Settlement Status; and those with a Graduate Route Visa.
  • Current immigration legislation prevents the University from providing sponsorship certificates for GBP roles, as they do not meet the requirements for a Skilled Worker Visa as explained on the International Student Support webpages.
  • All graduates need to reside in the UK whilst undertaking this role.
  • You cannot undertake another GBP role if the contract length in total exceeds the maximum duration of 23 months working as a GBP.
*To undertake a GBP role, you must achieve your degree. In the unlikely event where a degree is not awarded, the GBP hours may be reduced to 15 hours per week (for undergraduates) or 6 hours per week (for postgraduates) to enable the graduate the capacity to successfully complete their degree. If the graduate fails their degree, the GBP role will end early.

How to apply:

To apply for this role please complete our internship application form which can be downloaded here. Please send your completed form by clicking apply for this job now, or send it direct to stating that you saw the job advertised on Gradsouthwest. Please ensure you use the Personal Statement section to fully explain why your skills, personality and experience make you the right person for the job. 

Key Dates 
Closing Date: 8/12/21
Interview Date: W/C 13/12/21
Start Date: 10/1/22 - flexible
End Date: 9/12/23