Technical Support Specialist - Chinese Markets

  • Job Reference: 00001917-1
  • Date Posted: 10 July 2018
  • Recruiter: Webgains
  • Website:
  • Location: Bristol
  • Salary: On Application
  • Bonus/Benefits: Private healthcare and pension
  • Sector: I.T. & Communications
  • Job Type: Permanent, Internship or Placement
  • Work Hours: Full Time

Job Description

Reporting to the Group Head of Customer Success, based at our Bristol office, you will be responsible for firstly, managing a seamless integration and launch of new clients onto the performance network; and secondly, providing ongoing technical support to clients, either directly or through the account management team. Success in the role depends on technical aptitude, excellent communication and persuasion skills ensuring clients are integrated in an effective and timely manner. 

The role is focused on the Chinese market and provides an opportunity to work with some high profile eCommerce brands in China. 

A German speaker would be advantageous.

About you...

You are a self-starter, ideally with some technical integrations experience, and an understanding of JavaScript, HTML and XML. Technical training will be provided and there is real opportunity for career progression.

Fluent in Mandarin.

Excellent written and verbal communication skills, and your strong understanding of the programming lifecycle will enable you to provide a high quality integration and support service to clients and the account management team. · 

Success will be achieved with your superb attention to detail with a meticulous approach to testing, reporting and providing feedback to relevant stakeholders.

You have a passion for learning and professional development.

Intermediate skills in all Microsoft Office programs (Excel, Word, PowerPoint, Outlook).

About us…

Webgains is a leader in performance marketing, working for almost 15 years on behalf of clients such as Nike and Mothercare and over 1800 others. We have a plan to double the size and reach of our business within the next few years and for this we seek the very best people out there to help us on this journey.

With offices in the UK, France, Germany, Spain, Italy and US, we provide advertisers and affiliates/publishers with innovative tracking technology, and leading account management and support. 

Webgains’ core values are openness, excellence and integrity. These core values are incorporated into our working environment, and underpin the culture of the company. We employ the best talent and skills available, and ensure that all staff continue to develop their skills through ongoing learning which is at the heart of the work experience. Our other key considerations are fun and the adoption of an appropriate work/life balance.

About the role...

Liaise, in conjunction with account managers, with new clients, both technical and non-technical staff, to guide them through the setup process and provide help and technical assistance as necessary and in a timely manner.

Persuade, cajole and remind clients, in a professional and courteous manner, about their setup requirements.

Develop and manage client relationships.

Provide first and second line technical, as well as system support, to clients and account managers. This often involves communicating both technical and non-technical information to all parties concerned.

Interested? Apply Now!