Tour Operator Reservations Supervisor

  • Job Reference: 267879897-2
  • Date Posted: 21 April 2021
  • Recruiter: Travel Trade Recruitment Limited
  • Location: London
  • Salary: £23,000 to £25,000
  • Sector: Sales & Marketing
  • Job Type: Permanent

Job Description

Amazing opportunity for a Tour Operator Reservations Supervisor you will be working for a Worldwide Tour Operator offering a first-class service for a luxury brand. As a Reservations Supervisor you must have an excellent telephone manner, be computer literate with the Amadeus system and good sales and customer service skills.

Key Duties:

Handling incoming calls on all existing bookings - B2B & B2C
Maintaining phone system extensions and call centre set ups - making sure everyone's mobile apps are logged in and working correctly.
Monitoring the webchat functionality and usage / conversions on queries.
Daily reviews with Admin to monitor confirmations/ chasers and booking cancellations overview.
Working with Operations and Commercial Director and the team on incoming emails to Customer Services responses and quotes
Checking PNR's, Flight Updates & Queues are actioned promptly by the Flight team and Res agents
Create a Retention centric sales environment
Develop a team progress and training system based on Balance Scorecard achievements
Post Covid Team initiation and team build

Skills Required:

Experience in using Amadeus
To offer expert knowledge and advice on destinations
Persuasive and confident individual who can adapt to differing circumstances and is comfortable selling a luxury brand.
Developing excellent time management skills with the team
Up selling to maximise revenue on bookings
To efficiently perform all administrative duties associated with the role
Responsible for the selling of tailor-made holidays to worldwide destinations and to support the reservation team when advice is needed to secure a booking
Driven to achieve Company targets

The Package:

Salary: from £23,000 - £25,000
Plus, Target personal and group achievement Commission


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