Client Services Account Executive Intern

Role: Client Services Account Executive Intern

Salary: £11.44 per hour

Hours: 3 days per week (Tues, Wed, Thurs)

Start date: 1st June 2024

Location: Central Bath

The opportunity:

We’re a TRULY integrated creative marketing agency specialising in gaming and breakthrough tech audiences. We speak the audience’s language and authentically engage with them in their worlds using a unique blend of human and machine intelligence to make brand stories flow as part of the conversation - uninterrupted. We work with global brands (including Logitech, NVidia, Glu Mobile, McLaren, Ubisoft  and Extreme Networks). 

What is Dialect Academy?

We will be launching our first ever Dialect Academy in June, an internship initiative dedicated to nurturing the talents of aspiring young professionals keen on carving a career path within the digital marketing realms of the gaming and emerging technology markets.

We hope the Academy will offer invaluable work experience opportunities coupled with comprehensive learning experiences, empowering participants with practical skills, industry insights, and hands-on training essential to thrive in an agency environment.

Internship benefits

• Gain hands-on experience in a professional digital marketing agency.
• Work alongside experienced producers and filmmakers, strategists and media experts learning valuable skills and industry insights.
• Opportunity to contribute to exciting projects for high-profile clients in the gaming and tech industries.
• Receive mentorship and guidance from industry professionals.
• Potential for future career opportunities within Dialect, Inc. or the broader  entertainment industry.

Job Description

We’re looking for a curious, creative, and problem solving Account Executive Intern hungry to learn and be part of the heart of the agency services. As the Account Executive Intern, your primary focus will be to operate as the support to your client services team. To develop and maintain strong relationships within the agency and to support your client services team and their clients needs and the development of our agency accounts.

We are not just any agency; we hold a distinct and unique position within our sector with a unique offering and you will be actively involved in understanding this narrative and that of the clients you work on, in order to truly support your accounts and critically help drive their stability and growth.

As a result you will get involved in all aspects of client services from process and relationships, to growth and pitches.

You should possess specific knowledge and passion for process management, strong and adaptive communication methods and problem solving.

Duties & Responsibilities

• Support on the day to day client communications on all client projects
• Support on the onboarding and development of agency briefs that are tailored to both the client request and the relevant agency department
• You’ll liaise directly with colleagues from across the business to ensure the smooth running of campaigns from creative briefings right through to campaign wrap up reports. You’ll work closely with  Account Leads to ensure that campaigns and client work are delivered on time, to budget and to the high standard that Dialect expects.

Account Management

• Every project at Dialect starts with a foundation of tools including budgets, briefs, processes and people / resource plans
• You’ll work with your client service team  to ensure you can support on costs, process and clear deliverables.
• You’ll manage the client and deliverables alongside your senior client service team members and management.
• And you’ll support your CS team on the feedback cycle with clients.
• When projects are underway you’ll work with the delivery teams  to help monitor the performance services supplied to ensure KPIs are met. You’ll be involved in Post Campaign Analysis and recommendations that see this output realised in learnings and development of the client account.

Client Communications

• You’ll liaise with our clients via your client service team and will support to defined agendas, attendees and attendance (supporting agency code of conduct - videos on).
• You’ll support or may take responsibility in some cases  noting actions and outcomes from these weekly calls and clearly communicating tasks and responsibilities to the rest of the business. Meeting notes will be circulated within 24hrs.
• You’ll work with teams from across the agency to make sure they are meeting deadlines in line with our client’s expectations.
• A member of the client services team should be on all external meetings and critical internal planning sessions.
• We always respond to clients as promptly as possible.
• Emails are acknowledged within the hour.
• Client queries and questions are answered as soon as possible and within 24 hrs at the latest.
• This doesn’t mean you have an answer per se, but you are in contact and managing expectations.
• Contact reports sent as soon as possible after the meeting and no later than 24 hrs.

Upholding Standards

• As a team, we’re responsible for the way clients perceive us as an agency. To that end, we must ensure that all work delivered meets our own high standards. It’s our responsibility to flag anything that we believe isn’t being delivered in line with the brief or to client expectations. We must do what we say.
• We must ensure that all communication with the client is accurate (including spelling and grammar), truthful and transparent.
• We must ensure that campaign wrap-up reports and ongoing Data Desk dashboards are delivered on time and to the highest standard. If we see missing data or reports this must be flagged immediately.

Key relationships

• Reports to members of the client service team

• Works closely with Strategy Leads, Creative Leads, Director of Strategy, Finance, Head of Media,

Those who succeed are...

• Commercially and creatively astute.
• Know how to get the most out of integrated agency
• Unafraid to take charge when necessary, be decisive and then build support for those decisions.
• Responsible and accountable for their own and others’ work, delegating effectively to balance a varied and demanding workload, and appreciates that the team working well can achieve much more than any individual.
• Prepared to share credit and shoulder difficulties.
• Focused on the personal and professional development of their team to optimise their combined performance, understanding when to give praise, motivational feedback and constructive criticism, but also when to ‘be the boss’.
• Good at evaluating creative work; able to give and receive feedback to support its development.
• Knowledgeable and passionate about their client’s business, and where and how advertising contributes to its success.

Person specification

Essential Skills Required:

• Strong interpersonal and communication skills.
• Has an understanding of digital marketing.
• A passion for the role client services can take within a business.
• Ability to muti-task, prioritise and manage time effectively.
• Knowledge of the tech and games sectors and products (desirable).
• Knowledge of working with international clients in multiple territories (desirable).

Key relationships

• Internal: Dialect management/leadership team; account management team; agency strategists and insights team; director of media and media team; creative director, creative leads, creative services and production team; New business and marketing teams; Finance/accounts.

• External: Client marketing teams, including Marketing Director/CMO, product marketing Executives, social media manager; Client procurement personnel.

Our principles

Our core company values are the essence of who we are as a business. We are committed to building a workplace where our team enjoys a positive work/life balance, feels safe and are confident to speak out about their mental health and know we will be there to support them. We value diversity and are committed to creating an inclusive culture where everyone is able to be themselves and reach their full potential. We are not as diverse as we’d like to be, but as we grow we want our people to be every bit as diverse and authentic as the audiences we create content for.

Our core values are:

Playfulness - We believe that play unlocks ideas and we take our work seriously (but not ourselves).

Trust - We do the right thing - even when no one is looking.

Kindness - We are always friendly, generous, considerate and honest with each other.

Determination - We are obsessed with being exceptional

Company Benefits

Flexible/Hybrid Working. We offer flexible hours and lots of opportunities to work from home – or wherever you happen to be!

Time Off. We don’t count holidays. We want you to be well rested and at the top of your game, that’s why we offer unlimited paid annual leave.

Wellness. Mental health is a top priority to us. We have a Mental Health partnership with Vitality Health giving you access to therapy and counselling, and your immediate family access to a huge range of resources and we are continuously working towards creating a culture where people are confident to speak out about their mental health.

Connecting. We’re a social bunch here at Dialect. Team lunches/dinners, film club, book club, summer and Christmas parties are just a few of the things we enjoy as a team.

Growth. We encourage continuous professional development and exploration. We run lunch and learn sessions, quarterly performance reviews and have dedicated time each week for staff to focus on their professional development.